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Works directly with Department Heads to develop long and short-term technological objectives forthe groups, and ensures on-boarding processes for future employees are addressed promptlyĥ Years of technology operations or Client Services experience Provides support to all mobile devices that are being introduced to the environment Provides remote support for Digital employees as needed

(e.g., Mac OS X, non-packages applications being tested) Resolve standard and non-standard application installation issues that are outside of Chaseprocess because of Digital Services unique needs. Trains and advises new / current employees on process and administration Offers technical assistance to fellow team members to minimize down time Identify issues and find solutions for new technology needs within Digital and work with Chase engineering so those solutions are accepted, approved, and in compliance with all company policies regarding IT RiskĬollaborates with of members of the Digital Usability team, support the OVO Usability Lab, Monitor usability sessions and resolve any technical issues that may occur during studies Leads the development of use cases and the execution of software initiatives to improve cross-departmental collaboration Resolves Software Development issues involving Chaseor Vendor teamsĪnalyzes data and creates reporting concerning, Asset Management, Communications, Departmental Policies, and other analytics that are directly related to the day-to-day performance of the department Partners with Development, Infrastructure, andProgram Staff Supports Next Generation Chase Online Application Development teamsĭrives changeresulting indepartmental and interdepartmental efficiency gains

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